i2ts, Inc.

Privacy Policy

Privacy Policy

In our iDC service business, including managed services, hosting services (including cloud services), and housing services, we strive to provide services with peace of mind and trust, and to ensure customer satisfaction with our service quality. To this end, we are committed to the appropriate protection of customer personal information (hereinafter referred to as "Personal Information") and will implement the following measures through our Personal Information Protection Management System.However, if there are handling provisions applicable to specific services, those individual provisions shall take precedence.
Establishment Date
November 12, 2010
Revision Date
February 5, 2024
 i2ts, Inc. Representative Director and President: Yoshihiro Sato

Types of Personal Information at Our Company

The types of personal information collected by our company include contact information such as company names, addresses, names, telephone numbers, fax numbers, and email addresses of customers and their representatives. Our company uses personal information within the scope of achieving the notified purposes of use and implements measures to prevent use beyond these purposes. For details regarding each purpose of use and handling methods, please refer to "Handling of Personal Information."

Maintenance and Management of Personal Information

Our company prevents leakage, loss, or damage of personal information through our personal information protection management system, and in the event that any non-compliance is discovered, we will promptly take corrective action. Unless there are special circumstances, we will not disclose, provide, or resell customers' personal information to third parties without the customer's consent. However, we may disclose personal information in the following cases:

  • When disclosure is required based on laws and regulations
  • When there is a disclosure request from the individual and we can confirm that it is a request from the individual themselves
  • When we receive a formal disclosure request based on law from public institutions such as courts or police
  • When there is an imminent danger to human life, body, property, etc., and there is an urgent necessity
  • When it is necessary to cooperate with national institutions, local governments, or their delegates in carrying out affairs stipulated by laws and regulations, and obtaining the individual's consent may hinder the execution of such affairs

We will promptly respond to complaints and consultations regarding the handling of your personal information. For inquiries about this policy, complaints, or consultations, please contact us at the following.

Personal Information Management System

We will keep customer personal information accurate and up-to-date, and implement measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information.

Inquiries Regarding Personal Information

We will promptly respond to complaints and consultations regarding the handling of your personal information. For inquiries about this policy, complaints, or consultations, please contact us at the following.

i2ts, Inc. Personal Information Inquiry Desk

Address: Sumitomo Fudosan Iidabashi First Tower, 2-6-1 Koraku, Bunkyo-ku,Tokyo 112-0004

E-mail: privacy@i2ts.com

Personal Information Inquiry Form

Compliance with Laws and Regulations

Handling of Personal Information

Our company complies with the Personal Information Protection Act and is committed to protecting personal information in accordance with the rules of our Personal Information Protection Management System. We hereby clarify our handling of personal information as follows.

1.　Organization Name

i2ts, Inc.

2.　Personal Information Protection Manager

Personal Information Consultation Desk Manager (for contact information, please refer to "10. Contact Information" below)

3.　Purpose of Use of Personal Information
  • ① Personal Information Related to Business

    • 【Sales Activities】

    • Introduction of our products and services
    • Provision of technical information and related information held by our company
    • Communications regarding quotations, orders, contracts, etc.
    • Sending invoices and communications regarding payment confirmation, etc.

    【Service Provision】

    • Provision of hosting services and related communications
    • Provision of housing services and related communications
    • Provision of managed services and related communications
    • Provision of solution services and related communications
    • Dispatching engineers and communication with client sites

    【Quality Improvement Activities】

    • Requesting surveys/questionnaires
    • Communication to respond to feedback received
    • Improving service quality based on feedback received (such as improving staff interaction)
  • ② Personal information of those who wish to join our company and employees
    • Our company's recruitment activities (selection, interviews, communication regarding employment)
    • Personnel materials after hiring (enrollment procedures, social insurance, employee benefits, tax processing, etc.)
  • ③ Personal information of those who have made inquiries to our company
    • For responding to inquiry content, correspondence management, sending related materials, etc.
4.　Joint use of personal information

Our company will jointly use the collected personal information (personal data related to emails sent and received in the course of business) as follows:

  • ① Items of personal data to be jointly used
    • Classification of Personal Information Items of Personal Information
    Information related to employees ①Name
    ②Email address
    ③Affiliation information (company name, department name, contact information, etc.)
    ④Content described in the email body
    ⑤Content described in attached files
    Information related to business partners
    Other information described in emails sent and received by our company
  • ② Scope of Joint Users
    • The Company and Marubeni Corporation
  • ③ Purpose of Joint Use
    • For monitoring of emails sent and received in the course of business operations, etc.
  • ④ Administrator Responsible for Joint Use
    • Marubeni Corporation
    • Representative Director and President: Akiyuki Omoto
    • 5.　Provision of Personal Information to Third Parties

    We do not plan to provide personal information to third parties.
    In the event that it becomes necessary to provide personal information to third parties, we will notify the necessary matters based on procedures stipulated by laws and regulations, and do so only after obtaining the consent of the individual.

    6.　Outsourcing of Personal Information Handling

    We may outsource part of our personal information processing operations to external service providers. When outsourcing personal information processing operations, we select service providers that meet sufficient personal information protection standards according to our criteria, and clarify compliance matters regarding personal information protection through contracts and other means. Additionally, we require outsourced service providers to handle personal information appropriately and continuously conduct necessary supervision and audits for security management.

    7.　Response Regarding Personal Information

    Individuals who have provided their personal information may request from us regarding their own personal information held by the Company: "notification of purpose of use, disclosure, correction of content, addition or deletion, suspension of use, erasure, suspension of provision to third parties, and disclosure of records regarding provision to third parties." If you wish to request any of these responses, please read "Regarding Disclosure of Personal Information, etc." and contact us at "10. Contact Information" below.
    We also accept complaints and consultations at "10. Contact Information" below.

    8.　Voluntary Nature of Providing Personal Information

    The provision of personal information is voluntary; however, if you do not provide it, we may be unable to proceed with recruitment procedures or respond to your inquiries.

    9.　Methods of Collecting Personal Information

    We will clearly state the purpose of use to the individual and obtain their consent before collecting personal information.
    We will not collect personal information through methods that are not easily perceptible.

    10.　Contact Information

    i2ts, Inc. - Personal Information Inquiry Desk

    E-mail：privacy@i2ts.com

    Regarding Disclosure of Personal Information

    If you wish to request "notification of purpose of use, disclosure, correction of content, addition or deletion, suspension of use, erasure, suspension of provision to third parties, and disclosure of records regarding provision to third parties" concerning personal information, we will respond through the following procedures.

    Organization name, address, and representative's name

    i2ts, Inc.

    2-6-1 Koraku, Bunkyo-ku,
    Tokyo 112-0004 Iidabashi First Tower President and Representative Director: Yoshihiro Sato

    Personal Information Protection Manager

    Personal Information Consultation Desk Manager (for contact information, please refer to "10. Contact Information" below)

    Purposes of Use for All Retained Personal Data

    • ①Personal Information Related to Business Operations

      【Sales Activities】

      • Introduction of our company's products and services
      • Provision of technical information and related information held by our company
      • Communications regarding quotations, orders, contracts, etc.
      • Sending invoices and communications regarding payment confirmation, etc.

      【Service Provision】

      • Provision of hosting services and communications related to the services
      • Provision of housing services and communications related to the services
      • Provision of managed services and communications related to the services
      • Provision of solution services and communications related to the services
      • Dispatch of engineers and communications with assignment locations

      【Quality Improvement Activities】

      • Requests for surveys/questionnaires
      • Communication to respond to feedback received
      • Service quality improvement based on feedback received (such as staff service improvements)

    • ②Personal Information of Job Applicants and Employees

      • Company recruitment activities (screening, interviews, recruitment-related communications)
      • HR materials after hiring (employment procedures, social insurance, employee benefits, tax processing, etc.)

    • ③Personal Information of Those Who Contact Us

      • To respond to inquiries, manage responses, send related materials, etc.
    Contact for Complaints Regarding the Handling of Personal Information

    i2ts, Inc. Personal Information Complaints and Consultation Desk

    E-mail：privacy@i2ts.com

    Name of Certified Personal Information Protection Organization and Contact for Complaint Resolution

    Japan Institute for Promotion of Digital Economy and Community (JIPDEC)

    Certified Personal Information Protection Organization Secretariat

    106-0032

    1-9-9 Roppongi, Minato-ku, Tokyo, Roppongi First Building

    03-5860-7565　/　0120-700-779

    Procedures for Requesting Disclosure, etc.

    Procedures for Requesting Disclosure, etc.

    Please download the "Request Form for Disclosure of Personal Information," fill in the required information, and send it to the email address below.Please note that the following documents must be attached for identity verification purposes.

    Required Documents:

    • A copy of photo identification (if without photo, two types of identification documents are required)
    • In case of request by proxy, a power of attorney

    E-mail：privacy@i2ts.com

    2. Regarding Fees

    After confirming the details of your request, if we proceed with responding to your request for disclosure, etc., we ask that you transfer a fee of ¥1,000 (tax included). We will provide information about the transfer destination after we have received your request.

    Measures Taken for the Security Management of Retained Personal Data

    The main revisions regarding security management measures for personal data, etc. at our company are as follows:

    • Formulation of privacy protection policy and establishment of regulations concerning the handling of personal data
    • Organizational security management measures (clarification of responsibilities and establishment of reporting and communication systems, etc.)
    • Human security management measures (employee education and confidentiality agreements, etc.)
    • Physical security management measures (management of areas where personal data is handled and theft prevention measures for recording media, etc.)
    • Technical security management measures (access control, prevention of unauthorized access, etc.)

    For details, please contact the "Contact for Complaints Regarding the Handling of Personal Information" mentioned above.