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class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"900\" src=\"https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_01.webp\" alt=\"\" class=\"wp-image-9158\" srcset=\"https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_01.webp 1600w, https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_01-768x432.webp 768w, https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_01-1536x864.webp 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. \u8ab2\u984c\u89e3\u6c7a\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u5bfe\u7b56\u304c\u5fc5\u8981\u304b<\/h2>\n\n\n\n<p><strong>\u2015\u2015\u4eca\u6319\u3052\u3066\u3044\u305f\u3060\u3044\u305f\u3088\u3046\u306a\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3066\u3001\u76ee\u6307\u3059\u30b4\u30fc\u30eb\u306b\u305f\u3069\u308a\u7740\u304f\u305f\u3081\u306b\u306f\u3001\u3069\u3093\u306a\u5bfe\u5fdc\u3001\u5bfe\u7b56\u304c\u5fc5\u8981\u306b\u306a\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u5ca9\u4e95<\/strong>\u3000\u305f\u3068\u3048\u3070\u3001\u30b3\u30fc\u30eb\u6570\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u304c\u96fb\u8a71\u3092\u304b\u3051\u308b\u524d\u6bb5\u968e\u3067\u3001\u7591\u554f\u3084\u4e0d\u660e\u70b9\u3092\u89e3\u6d88\u3057\u3066\u3042\u3052\u308b\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u308b\u524d\u306b\u3001\u3054\u81ea\u8eab\u3067\u3044\u308d\u3044\u308d\u3068\u8abf\u3079\u308b\u3053\u3068\u304c\u308f\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u3067\u3059\u306e\u3067\u3001FAQ\u3092\u5145\u5b9f\u3055\u305b\u308b\u3068\u304b\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3067\u304a\u5ba2\u69d8\u306e\u77e5\u308a\u305f\u3044\u3053\u3068\u306b\u9069\u5207\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u6570\u306e\u524a\u6e1b\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong><strong>\u5409\u4e95\u6c0f<\/strong><\/strong>\u30001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3042\u305f\u308a\u306e\u51e6\u7406\u6642\u9593\u3092\u524a\u6e1b\u3059\u308b\u4e0a\u3067\u306f\u3001\u3084\u306f\u308a\u4f01\u696d\u5185\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u306e\u52b9\u7387\u7684\u30fb\u52b9\u679c\u7684\u306a\u6574\u7406\u3068\u6d3b\u7528\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u304c\u3001\u305d\u308c\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u591a\u3044\u3088\u3046\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001CRM\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u3054\u3068\u306b\u904e\u53bb\u30ed\u30b0\u306a\u3069\u3092\u304d\u3061\u3093\u3068\u6d3b\u7528\u3067\u304d\u308b\u30ec\u30d9\u30eb\u3067\u6574\u7406\u3067\u304d\u3066\u3044\u308c\u3070\u3001\u5bfe\u5fdc\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u304b\u3089\u554f\u5408\u305b\u306e\u96fb\u8a71\u304c\u5165\u3063\u305f\u6642\u306b\u3001\u305d\u306e\u65b9\u304c\u904e\u53bb\u306b\u3069\u3093\u306a\u30c4\u30fc\u30eb\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u554f\u5408\u305b\u3092\u3057\u3066\u304d\u305f\u306e\u304b\u304c\u77ac\u6642\u306b\u308f\u304b\u308c\u3070\u3001\u77ed\u3044\u6642\u9593\u3067\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u3001\u7d50\u679c\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5ca9\u4e95<\/strong>\u3000\u307e\u3063\u305f\u304f\u305d\u306e\u901a\u308a\u3067\u3001\u5148\u307b\u3069\u3082\u89e6\u308c\u305f\u3088\u3046\u306b\u3001\u304a\u5ba2\u69d8\u306f\u4e8b\u524d\u306b\u3044\u308d\u3044\u308d\u3068\u8abf\u3079\u3066\u3001\u305d\u308c\u3067\u3082\u308f\u304b\u3089\u305a\u306b\u96fb\u8a71\u3092\u3057\u3066\u304f\u308b\u308f\u3051\u3067\u3059\u3002\u305d\u3053\u3067\u307e\u305f\u3001\u6700\u521d\u304b\u3089\u304a\u5ba2\u69d8\u306b\u8aac\u660e\u3092\u6c42\u3081\u308b\u3088\u3046\u306a\u5bfe\u5fdc\u3067\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u9ad8\u307e\u308a\u307e\u305b\u3093\u3002\u6d3b\u7528\u3067\u304d\u308b\u30ec\u30d9\u30eb\u3067\u30c7\u30fc\u30bf\u304c\u84c4\u7a4d\u30fb\u6574\u7406\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u3053\u3046\u3057\u305f\u4e8b\u614b\u306f\u907f\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"900\" src=\"https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_02.webp\" alt=\"\" class=\"wp-image-9156\" srcset=\"https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_02.webp 1600w, https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_02-768x432.webp 768w, https:\/\/www.marubeni-idigio.com\/insight-hub\/wp-content\/uploads\/column_dynamics-365-customer-service_1600_900_02-1536x864.webp 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">3. \u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u00d7MSYS\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u3069\u306e\u3088\u3046\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u3082\u305f\u3089\u3059\u306e\u304b<\/h2>\n\n\n\n<p><strong>\u2015\u2015\u524d\u8ff0\u306e\u3088\u3046\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u306f\u3001\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3068MSYS\u304c\u9023\u643a\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u6d88\u3067\u304d\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u306d\u3002<\/strong><\/p>\n\n\n\n<p><strong><strong>\u5409\u4e95\u6c0f<\/strong><\/strong>\u3000\u4eca\u56de\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u79c1\u3069\u3082\u304c\u3054\u63d0\u4f9b\u3057\u3066\u3044\u308bDynamics 365 Customer Service\u3068\u3044\u3046CRM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u6700\u65b0\u306e\u751f\u6210AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3067\u304d\u308bCopilot\u3092\u3001MSYS\u306e\u3082\u3064CTI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u305d\u3046\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3001\u305d\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5927\u304d\u304f\u6539\u5584\u3057\u3088\u3046\u3068\u3044\u3046\u306d\u3089\u3044\u3092\u3082\u3063\u3066\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3000Dynamics 365 Customer Service\u306f\u5b9f\u7e3e\u3082\u8c4a\u5bcc\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u5927\u304d\u304f\u8ca2\u732e\u3067\u304d\u308b\u3068\u81ea\u8ca0\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305fCopilot\u306b\u3064\u3044\u3066\u3082\u3001AI\u3068\u3057\u3066\u306f\u9ad8\u3044\u512a\u4f4d\u6027\u3092\u3082\u3063\u3066\u3044\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3001\u65e5\u672c\u4f01\u696d\u306b\u304a\u3044\u3066\u306f\u3001\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u306b\u3064\u3044\u3066\u3001\u81ea\u793e\u306e\u696d\u52d9\u8981\u4ef6\u306b\u30de\u30c3\u30c1\u3059\u308b\u3088\u3046\u306b\u30b9\u30af\u30e9\u30c3\u30c1\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3060\u3068\u3044\u3046\u7279\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3067\u3059\u304b\u3089SaaS\u578b\u306e\u30c4\u30fc\u30eb\u3067\u3042\u3063\u3066\u3082\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3088\u3046\u3067\u3059\u3002\u305d\u3046\u3057\u305f\u74b0\u5883\u4e0b\u3067\u306f\u3001\u3088\u308a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u8fd1\u3044\u4f4d\u7f6e\u3067\u3001\u500b\u3005\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u500b\u5225\u5177\u4f53\u7684\u306a\u8ab2\u984c\u3084\u56f0\u308a\u3054\u3068\u306a\u3069\u3092\u304d\u3061\u3093\u3068\u628a\u63e1\u3057\u3066\u3044\u308bMSYS\u306e\u3088\u3046\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u304c\u30d5\u30ed\u30f3\u30c8\u306b\u7acb\u3064\u3053\u3068\u3067\u3001\u3088\u308a\u9069\u5207\u306b\u3001\u3088\u308a\u6700\u9069\u306a\u5f62\u3067\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u53ef\u80fd\u306b\u306a\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5ca9\u4e95<\/strong>\u3000MSYS\u3067\u306f\u3001\u591a\u304f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7b49\u306b\u5bfe\u3057\u3066\u3001\u76f4\u63a5\u7684\u306b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u6848\u3092\u884c\u3063\u3066\u304d\u305f\u3068\u3044\u3046\u5b9f\u7e3e\u304c\u3042\u308a\u3001\u305d\u306e\u5b9f\u7e3e\u306b\u57fa\u3065\u304f\u77e5\u898b\u30fb\u30ce\u30a6\u30cf\u30a6\u304c\u3042\u308a\u307e\u3059\u3002\u500b\u3005\u306e\u304a\u5ba2\u69d8\u3067\u3042\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3054\u3068\u306e\u696d\u52d9\u3092\u3057\u3063\u304b\u308a\u3068\u7406\u89e3\u3057\u3001\u305d\u306e\u4e0a\u3067\u3001\u3069\u3093\u306a\u30c4\u30fc\u30eb\u3092\u3069\u3093\u306a\u5f62\u3067\u6d3b\u7528\u3059\u308b\u306e\u304c\u826f\u3044\u306e\u304b\u3092\u719f\u8003\u3057\u3066\u3054\u63d0\u6848\u3057\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u3054\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<br>\u305d\u3046\u3057\u305f\u5b9f\u7e3e\u306b\u52a0\u3048\u3066\u3001\u4eca\u56de\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001Dynamics 365 Customer Service\u3084Copilot\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001MSYS\u304c\u3082\u3064\u591a\u69d8\u306aCTI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d44\u307f\u5408\u308f\u305b\u3067\u3001\u3088\u308a\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u6848\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3000MSYS\u306b\u306f\u72ec\u81ea\u306e\u4fdd\u5b88\u30bb\u30f3\u30bf\u30fc\u304c\u3042\u308a\u3001\u5f0a\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306b\u4fdd\u5b88\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u5b9f\u306f\u305d\u3053\u3067Dynamics 365 Customer Service\u3068Copilot\u3092\u306e\u5c0e\u5165\u691c\u8a3c\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3000\u3053\u306e\u4fdd\u5b88\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u969c\u5bb3\u306b\u95a2\u3059\u308b\u30a2\u30e9\u30fc\u30c8\u3084\u3001\u30e1\u30fc\u30eb\u3067\u306e\u304a\u554f\u5408\u305b\u306a\u3069\u304c\u591a\u3044\u6642\u30671\u65e5\u306b8\u5343\u4ef6\u4ee5\u4e0a\u3082\u767a\u751f\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u3059\u3079\u3066\u306b\u4eba\u7684\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u304f\u3001Copilot\u3092\u6d3b\u7528\u3057\u3066\u30a2\u30e9\u30fc\u30c8\u306e\u5185\u5bb9\u3092\u30c8\u30ea\u30a2\u30fc\u30b8\u3057\u3066\u3001\u5fc5\u8981\u306a\u3082\u306e\u3060\u3051\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3068\u3044\u3063\u305f\u52b9\u7387\u5316\u3092\u56f3\u308a\u3001\u5927\u304d\u306a\u6210\u679c\u3092\u3042\u3052\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u3066Dynamics365 Customer 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