Personal Information Protection Policy

1. Acquisition, Use and Provision of Personal Information

When acquiring, using, and providing personal information, we will handle it in accordance with internal regulations that manage it appropriately, considering the content and scale of our business, after clarifying the purpose of use. We will also implement measures to prevent the handling of personal information beyond the scope necessary to achieve the specified purpose of use (use beyond the intended purpose).

2. Respect for Individual Rights

We respect the rights of individuals regarding personal information, and when there are requests for notification of purpose of use, disclosure, correction due to inaccurate content, suspension of use, etc., regarding personal information held by our company, as well as complaints or consultations regarding the handling of personal information, we will respond within a reasonable period and appropriate scope in accordance with laws, regulations, and internal rules.

3. Security Measures for Personal Information

To ensure the accuracy and security of personal information, we will implement reasonable security measures from both information security and management organizational perspectives, take preventive measures against unauthorized access to personal information, loss, destruction, falsification, leakage, etc., of personal information, and promptly implement corrective measures in the event of an occurrence.

4. Compliance with Laws and Regulations

We will comply with laws and regulations regarding personal information, guidelines established by the government, and other norms, and strive to protect personal information handled by our company.

5. Continuous Improvement

We will promote activities for the continuous improvement of our personal information handling system.

Purpose of Use of Personal Information, etc.

The purposes for which our company uses personal information are as follows:

1. Personal information related to the introduction of products sold by our company and associated operations

To smoothly handle the introduction of products and associated operations based on questionnaire surveys collected at seminars and similar events hosted or co-hosted by our company.

2. Personal information regarding notices, applicants, and participants for seminars, exhibitions, lectures, etc., hosted or co-hosted by our company

To provide notices for seminars, symposiums, exhibitions, lectures, etc., hosted or co-hosted by our company, to contact customers who have applied for these events, to conduct questionnaire surveys, to provide information about similar seminars, and to smoothly respond to inquiries from customers.

3. Personal Information When Entrusted with Personal Information in Connection with the Implementation of System Integration Related Services

For the purpose of fulfilling obligations stipulated in consignment contracts with clients such as companies, the national government, local governments, independent administrative agencies, various other corporations, and various profit and non-profit organizations, regarding information entrusted for conducting business activities including: system integration operations in various fields such as distribution, manufacturing, finance, insurance, information and communications, services and other industries, public sector, engineering, construction, transportation, etc.; sales and maintenance of information systems and communication system related equipment; sales and maintenance of voice solution services; software development and maintenance; information system related outsourcing services; application service provider operations for information systems; data center operations; information processing services; and ancillary services such as data input/output, printing operations, data transmission, and help desk services.

4. Personal Information When Entrusted with Personal Information in Connection with the Implementation of Consulting Services

For the purpose of fulfilling obligations stipulated in consignment contracts with clients such as companies, the national government, local governments, independent administrative agencies, various other corporations, and various profit and non-profit organizations, regarding information entrusted for conducting consulting services as a business in areas including IT strategy, business development and restructuring, marketing, internal control, and regulatory revisions.

5. Personal Information Regarding Applicants and Users of Software, Services, etc. Provided by Our Company

For the purpose of making proposals to customers who have contracted or are planning to contract for software or services developed or sold by our company, shipping products, providing related after-sales services, and notifying customers of product updates, new versions, changes or discontinuation of service content, as well as to smoothly respond to inquiries from customers.

6. Personal Information Regarding the Implementation of Our Company's Business

For individuals involved in business operations as members implementing the above-mentioned business activities, for the purpose of smooth execution of business operations, including business communications (including emergencies), entry and exit management at our company's managed locations, and meetings regarding business progress.

7. Personal Information Regarding Customer Satisfaction Surveys and Customer Support

For the purpose of surveying and analyzing customer satisfaction regarding software, services, etc. developed or sold by our company, and improving our software, services, etc. Additionally, for the purpose of improving response quality to provide better services to customers, we may record the content of communications such as conversations at telephone customer support desks, etc. in written, audio, or electronic/magnetic format.

8. Personal Information Regarding Job Applicants, Officers, and Employees, etc.

For communication, information provision, and administrative matters related to recruitment and selection of persons wishing to join our company, as well as for personnel and workforce management of our company's officers, employees, etc.

9. Personal Information Regarding Business Partners

For necessary communication related to the conclusion and performance of contracts with business partners, and for implementing various measures to establish and maintain smooth relationships with business partners.

10. Personal Information Related to Other Businesses Specified in Our Company's Business Activities

When our company directly obtains personal information written on documents from the individual, we will individually notify the purpose of use in writing or by alternative means. However, this excludes cases where the purpose of use is clear from the circumstances of obtaining the personal information and cases where we have been entrusted with the handling of personal information. Furthermore, in the following cases stipulated in each item of Article 18, Paragraph 4 of the "Act on the Protection of Personal Information," notification and public announcement of the purpose of use will be withheld.

• When notifying or publicly announcing the purpose of use to the individual may harm the life, body, property, or other rights and interests of the individual or a third party
• When notifying or publicly announcing the purpose of use to the individual may harm the rights or legitimate interests of the Company
• When it is necessary to cooperate with a national agency or local government in carrying out affairs stipulated by laws and regulations, and notifying or publicly announcing the purpose of use to the individual may impede the performance of such affairs

When providing us with your personal information, we ask that you approve the above content and the use of personal information, and provide it of your own volition. Please note that if you do not provide personal information, we may be unable to perform our services or you may be unable to receive services provided by our company.

Personal information other than items 3 and 4 above constitutes personal data retained by our company.

Measures taken for the secure management of retained personal data

• Formulation of basic policy
  Our company has established a personal information protection policy with the aim of properly managing personal data in accordance with the Personal Information Protection Law and JIS Q 15001.
• Establishment of rules concerning the handling of personal data
  We have established internal regulations based on the personal information protection policy regarding the handling of personal data, as well as the responsible persons and their duties.
• Organizational security management measures
  In the personal information protection management system, the scope of employees handling personal data and the personal data they handle is clarified, and a reporting and communication system is established in case facts or signs of violations of laws or handling regulations are identified.
  In addition, the actual compliance status with regulations will be appropriately confirmed through internal audits, and if any violations are found, corrective measures will be taken.
• Personal safety management measures
  We provide education on personal information protection to employees and others,
  and work to thoroughly disseminate laws and internal regulations. In addition, we have obtained written commitments regarding the confidentiality of personal data from employees and others.
• Physical security management measures
  We implement entry and exit management within the office and take measures to prevent unauthorized persons from entering or leaving.
  In addition, measures are taken to prevent theft or loss when transferring personal data.
• Technical safety management measures
  We control personnel who can access personal information databases and have implemented mechanisms to protect information systems from unauthorized external access, malware, and the like.
• Understanding of the external environment
  We understand foreign legal systems that affect the protection of personal information and take necessary safety management measures.

Procedures for inquiries, disclosure, correction/addition, or deletion regarding personal information

For inquiries regarding the handling of personal information, as well as requests for notification of the purpose of use, disclosure, correction, suspension of use of retained personal data, or disclosure of records concerning provision to third parties, please contact our Personal Information Consultation Desk below.
We will mail you the application form necessary for the procedure. Please attach the identity verification documents specified by our company and submit your request by mail. We will notify you of the response in writing.

For details on the procedures for requesting notification of purpose of use, disclosure, correction, suspension of use, etc. of retained personal data, please refer to this page .

Handling of Personal Information on the Website

Marubeni IT Solutions Inc. respects the privacy of customers who use this website (http://www.marubeni-itsol.com)

and strives to protect information that can identify individuals and personal unique information (hereinafter referred to as "personal information") provided by customers through the Internet.
In principle, this website can be freely viewed without disclosing personal information. However, when using certain services, we may ask you to provide personal information. In such cases, the handling of personal information shall be in accordance with our "Privacy Policy" as follows:

1. Acquisition, Use, and Provision of Personal Information

• Personal information will be acquired after clearly indicating the purpose of use and scope of handling, and obtaining the consent of the individual.
• Acquired personal information will not be used for purposes or scopes other than those clearly indicated to the individual.
• Acquired personal information will not, in principle, be disclosed or provided to third parties without the consent of the individual. However, this does not apply in any of the following cases:

• When required by laws and regulations
• When it is necessary to disclose information to third parties to achieve the purpose (e.g., outsourcing delivery operations to shipping companies for sending requested materials, etc.)

2. Respect for Individual Rights

We respect the rights of customers regarding their personal information. If you wish to be notified of the purpose of use, request disclosure, correction due to inaccurate content, or suspension of use regarding the personal information you have provided to us that we retain, please contact us through the inquiry window indicated on our website. Once we confirm that the contact is from the individual in question, we will respond promptly in accordance with laws, regulations, and internal rules.

3. External Outsourcing of Personal Information

We may outsource the handling of personal information to external parties in order to provide better services to our customers. When outsourcing, we select contractors who handle personal information appropriately and conduct proper management and supervision.

4. Security Measures for Personal Information

We strictly manage customers' personal information and implement appropriate measures to prevent leakage, loss, or damage.

• When customers provide personal information through the internet, we will use SSL (Secure Sockets Layer) or equivalent methods to prevent leakage. However, please understand that due to the nature of the internet, this does not completely guarantee security.
• Personal information provided by customers will be strictly managed with designated personnel responsible for handling it.

5. Compliance with Laws and Regulations

We will comply with applicable laws, guidelines, and standards regarding personal information.

6. Continuous Improvement

Our company has obtained the Privacy Mark, a certification standard for personal information protection, as well as ISO/IEC 27001:2022 (JIS Q 27001:2023), an international standard for information security management, and we are actively engaged in initiatives to enhance the security of our information resources. We will continue to make ongoing improvements to the handling of personal information on our website with the same level of commitment.

7. Collection of Anonymous Information

As part of improving our services to customers, we may collect information about customers' access activities within our website when conducting access trend analysis and other activities to improve our website. In such cases, all information collected will be limited to anonymous information only and will not include any personal information whatsoever.

8. Use of Cookies

Some pages of this website use cookies. Cookies are small pieces of information that a website sends to your browser and may be stored on your disk. If you do not wish to receive or store cookie information, you can configure your browser settings to refuse cookies. However, please be aware that in such cases, you may not be able to use some services, or the services may be subject to certain limitations.

9. Links to External Websites

This website contains links to external websites of other companies and organizations, but we cannot be held responsible for the privacy practices or content of those external websites.

Regarding Joint Use of Personal Information within the Marubeni I-DIGIO Holdings Group

The Marubeni I-DIGIO Holdings Group may jointly use personal information handled by each group company within the group. For details, please refer to the following page.